FAQ

Package Forwarding

  • What do I need to use the Anislo service?

    In order to use the service, you need to have a credit card.
    A credit card is required when making a purchase at a Japanese online shop, and when making a payment to us for delivering your items overseas. Please note that when purchasing items you will not be able to use any payment methods other than credit cards.

  • Are there any items that you cannot ship?

    There are several items that we are unable to ship, beginning with dangerous items. Please go here for more details.

  • What payment methods can I use?

    You can use Paypal.

  • How much will it cost for you to ship a package to me?

    Please confirm shipping fees with the estimate tool on the top page. Also, if you wish to consolidate multiple packages into one package, there is a 290 JPY fee per package. For example, it would cost 870 JPY to consolidate three packages into one package.

    Customs duties may be charged by the customs office of the country of delivery depending on the package contents. For detailed information on customs duties, please contact the customs office of your country.

  • Can you consolidate purchases from multiple stores into one package?

    Yes. As long as the items are under the weight limit for shipping, we can consolidate them for a small fee. Please note that if an item is fragile or difficult to package with the others, we may not be able to include it.

  • Can packages that arrive at Anislo be held for safekeeping?

    Yes. Customer’s packages can be held for safekeeping for up to 30 days after arrival. This service is free. (as of October 12th, 2012)

  • Can the package be sent as a gift?

    Yes. We ship all of packages addressed to customers as gifts.

  • When being shipped, can packages be sent without an invoice included?

    For packages sent to customers from Japan, we are required to include an invoice.

  • The contents of my package were damaged. Can I have a refund?

    If your package falls within the standard insurance for your chosen shipping method, or if you purchased insurance when you ordered, we will pay for the damage as outlined in the insurance terms.

  • Which carrier will the package be delivered by?

    Japan Post handles all Japanese domestic package delivery. After the package has arrived in your country, a local carrier will deliver the package the rest of the way to your door.